Custom FAQs
I placed my order, now what?
First of all, thanks so much for ordering with us! We should be in contact in about 1 business day via email for your artwork. Once your artwork is received, we will send over a final proof for approval and get your custom piece into production.
How long is it going to take for me to get my stuff?
Pins and patches typically take about 2 weeks to make and another 1-2 weeks to ship depending on where you're located. You can expect to have your items delivered about 3 weeks after a final proof is confirmed.
Production time for other items varies depending on quantity and design, but we'll keep you in the loop as we work together.
I'm in a rush, can I still place an order?
It depends, but we'll always try to do our best. If you need a rush order, please contact us at custom@valleycruisepress.com and we'll see what we can do.
What is your minimum order?
Our minimum order is 100 pieces pieces per style for both pins and patches patches. Any color changes count as one style, so please keep in mind that we can not split orders smaller than 200 units.
What’s the difference between hard enamel and soft enamel pins?
The difference between hard and soft enamel is apparent on the surface of the pin. On hard enamel pins, the enamel has been raised to the height of the metal to create a smooth surface. With soft enamel pins, the enamel is below the surface of the metal, so it has grooves. This allows for more detail.
Can I get a physical sample of my pin before production?
Yes, but it is expensive. Typical sample costs are around $150 because the mold will still need to be produced and shipping will still need to paid on our end. If you need a sample, please let us know at custom@valleycruisepress.com and we can work to get you one.
Will you ship overseas?
Yep! We ship all over the world. However, please be aware that some import fees may apply depending on where you live. You will need to pay these on your own.
What kind of artwork can I submit?
Vector files are ideal for us. Otherwise, we can also accept high-res jpegs, pngs or tiff files.
When making your design, please keep in mind that with enamel pins, each area of enamel needs to be surrounded by a metal to hold the enamel in place, so you'll need enough space between colors in your design to have both enamel fill and metal.
Can I get my logo in the back of my pin?
For sure! There is an additional charge of $50.
Can you make a design for me?
We do not make custom designs at this time.
Will my pins come with display cards?
Not unless you purchase them! Your pins will come individually bagged. We're happy to print and assemble them for you at an extra charge. Just see our add ons page.
What kind of clutch will my pin have?
All pins will have a black rubber clutch unless you need something else. If so, just let us know. Please be aware additional charges do apply for some clutches.
What payment options do you offer?
We accept credit/debit cards, Paypal and check. If paying by check you will need to make arrangements with us directly at custom@valleycruisepress.com. Please note that production does not begin until the check is received.
How complex can my mold be?
The price includes up to 1 cut out on your design. Additional cut outs will mean an additional cost.
Can I make a pack?
Yep! But each design will be charged separately. Just let us know if you want to do that and we're happy to help at custom@valleycruisepress.com
My pins arrived and they aren't what I expected.
Sorry about that! Please keep in mind that enamel pins are individually made products that are not always 100% uniform. Below is a list what is acceptable and unacceptable in the industry for reference. If your issue falls in the unacceptable category, please email us and we'd be happy to help.
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Acceptable |
Unacceptable |
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Small areas of Dust, fibers, bubbles within enamel |
Missing / chipped enamel |
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Uneven enamel/ glitter/ thin enamel |
Variation in color used in the same product |
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Overspill enamel |
Very tarnished areas |
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Slight variation from Pantone color in proof |
Missing cut outs |
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Minor variation from previous order |
Broken pin post |
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Small scratching |
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Minor flashing on the edges |
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Insubstantial variation in clutch position |
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Still have questions? Reach out to us at custom@valleycruisepress.com.