FAQs
We do our best to ship out orders within two business days. You should receive a shipping confirmation email with tracking once your order has been fulfilled. If you have not received one, please check your spam folder as it will often appear there.
Do you ship internationally?
Yes. We ship everywhere!
How long will it take for my order to arrive?
Order times vary depending on location. Typical order times are listed below, but please note that, while we try our best to get your order out as soon as possible, once it leaves our hands it is up to the postal service to fulfill your order in a timely manner.
Domestic US shipping usually arrives within 7 days
International Orders (including Canada) typically take 2-4 weeks
It has been 4 weeks and my order hasn’t arrived. What do I do?
Please contact us at info@valleycruisepress.com
My order was marked as "delivered" but it's not here. What do I do?
If your order was marked as delivered but it's not there, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery or a neighbor picked it up accidentally.
Sometimes packages are marked as delivered prematurely. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at info@valleycruisepress.com and we will find a solution!
Please be aware, lost packages must be reported within 14 days of the marked delivery date.
What is my tracking number?
You can find the tracking number for all orders in your shipping notification email. If you have not received one, please check your spam folder as emails will often appear there.
My tracking number says that my item is in transit, what do I do?
Shipment tracking is tricky and the Postal Service will often miss a scan. Please note that your order is likely on its way. In the event that it doesn’t arrive in a timely manner, please email us at info@valleycruisepress.com
What is your return policy?
We accept returns within 30 days. However, you will be required to pay the return postage. If you need to return or exchange an item please email us at info@valleycruisepress.com
Do you accept artist submissions?
We love to get submissions! Please send a short bio, a link to your website and a link to your Instagram to submissions@valleycruisepress.com.
While we thoughtfully consider every submission, please note that we receive a high volume of submissions and are not always able to get back to everyone individually.
What is an artist submission?
An artist submission is a request for Valley Cruise Press to collaborate with you on designs and release your work. If you are interested in submitting your work, please see the above information about how to do so.
I own a store and would like to stock Valley Cruise, who do I contact?
Email us at info@valleycruisepress.com with some information about your store and a link to your website and we'll review your store for approval.
Can you make products for my brand or event?
We can! We make custom pins, patches and stationery for all sorts of brands and events and we'd love to work with you! Please email custom@valleycruisepress.com and she'll send over all the info.
What is a custom order?
A custom order is a request for Valley Cruise Press to manufacture your design on a product. We will not release it or sell it on our site, we will simply create the product for you. Please note that we require completed designs in order to create custom pins. Minimum order quantities start at 50 pieces. If interested in having Valley Cruise Press create something for you, please email custom@valleycruisepress.com.